HomeGenie Forum

General Category => Troubleshooting and Support => Topic started by: george on November 26, 2014, 04:10:02 AM

Title: Z-Wave MultiSensor Not Communicating Under Battery Power
Post by: george on November 26, 2014, 04:10:02 AM
Greetings All,

First, a huge thank you to Gene and the other contributors to this project.  You all have done some amazing work here!

Secondly, I am a complete noob to Z-Wave & HomeGenie and suspect my issue is user error but have not found anything in the forums that related to my problem so am wondering if this is a fault with my hardware.

My setup:
 - Windows 7 OS
 - HomeGenie r421
 - Aeon Z-Stick Series 2 Controller
 - 1 - Aeon MultiSensor
 - 2 - GE/Jasco Relay Switches (45609)
 - 1 - GE Appliance Module (45603)

Everything works as it should (all modules are recognized, automation works, sensor data & switch positions are received, etc.), IF, 1) The MultiSensor is powered externally or, 2) the MultiSensor is within a few meters of the controller.  I am unable to get the MultiSensor to communicate under battery power away from the controller.  (Battery level is over 90%.)  Thinking the sensor will communicate through one of my switches, I tried placing the sensor close (less than 1 m) to each of them.  No joy.  I tried removing the sensor & switch nodes from HG and adding them back.  No joy.  I tried waking up the sensor when I was close to the appliance module and saw the event recorded in the console, however no sensor data was received after that.  When I walked the sensor within a few meters of the controller a few hours later, sensor data began flowing normally.

From reading some of the forums from other Z-Wave solution providers this sounds like it may be a routing issue but given my Z-Wave ignorance I will not speculate further.

Any suggestions on where to go from here is greatly appreciated!
Title: Re: Z-Wave MultiSensor Not Communicating Under Battery Power
Post by: nolio on November 26, 2014, 04:34:47 PM
Hi,

Did you try to update your multisensor to the last firmware ?
it don't take a lot of time and it alway correct small bug :).

I have 2 MultiSensor under battery and they work fine. So it's weird.
Can you try in "Configure"->"Maintenance" :

And you can try wakeup your MultiSensor and do a "get" in the setup of device in HG ..

Bye